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Product Overview

The architecture of Easy Help for CICS comprises three primary components: the Help Server, the Help Database, and the CICS Interface. The Help Server is the central processing unit, managing user requests, authenticating users, and delivering help content. It communicates with the CICS Interface via standard CICS protocols.

The Help Database stores all help information, including text, images, and other media. It is optimized for fast retrieval and efficient management of help topics. The CICS Interface acts as the bridge between CICS applications and the Help Server.

It intercepts specific CICS commands or uses a dedicated API to display help content. The system supports RBAC through integration with CICS security. The Help Database uses encryption to protect sensitive data.

The administrative console provides detailed logging and monitoring capabilities. The system uses a native API for integration with CICS applications, allowing developers to trigger help displays and retrieve help content programmatically. The API uses standard CICS communication protocols.

The Help Server and CICS Interface communicate over TCP/IP.

Frequently Asked Questions

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