What does PM/RS do?
PM/RS is a problem management system designed for the z/OS platform. It helps organizations track, manage, and resolve issues related to their IT infrastructure and applications. It provides a centralized system for logging incidents, assigning them to appropriate personnel, and monitoring their resolution.
Is this a system, application, or tool?
PM/RS is an application built on the ISPF framework. It provides a set of tools and interfaces for managing problems within a z/OS environment. It is not middleware, but rather a system designed for direct user interaction and data management.
What types of organizations use this?
Organizations that rely on the z/OS operating system for critical business applications and infrastructure are most likely to use PM/RS. This includes large enterprises in industries such as banking, finance, insurance, and government. Any organization needing structured problem tracking on the mainframe could benefit.
When should we consider PM/RS?
A company should consider using PM/RS when they need a centralized, structured way to manage problems and incidents within their z/OS environment. This is especially important when dealing with complex systems and a high volume of incidents that require tracking, assignment, and resolution.
What are the alternatives to PM/RS?
Alternatives to PM/RS include other problem management systems that may run on different platforms or offer different features. Some general-purpose ticketing systems could be adapted for mainframe use, but might lack specific z/OS integration. Consider BMC Remedy, ServiceNow (if integrated with z/OS), or custom-built solutions.