Share Your Product Experience
Help the community by sharing your experience with mainframe products. Your insights help others make informed decisions.
Share Your ExperienceSupportDesk/DB
Product Overview
The SupportDesk/DB architecture comprised several key components. The Problem Record Database, utilizing VSAM, stored all problem-related data, including incident details, resolution steps, and associated metadata. The User Interface, accessed via 3270 terminals, provided the primary means for users to interact with the system.
The Reporting Engine generated reports on various aspects of problem management, such as resolution times, ticket volumes, and user performance. Communication between components occurred primarily through internal z/OS mechanisms. The system did not expose any APIs.
The system used a command-line interface for administration. User management involved defining user profiles and assigning permissions. Security relied on z/OS security features.
The system logged user actions for auditing. The main configuration parameters were stored in datasets. The system's focus was on the z/OS environment.
The product is not supported, and users should migrate to a modern help desk solution. The key technical difference from competitors was its z/OS focus and VSAM storage.
Frequently Asked Questions
Related Products
More from Software Engineering of America
$avers
Active$avers is an output management solution for z/OS, designed to manage, archive, and view JES output. Key components include the Output Manager, Archive Manager, and...
View Details →Cross Platform Commander
ActiveCross Platform Commander provides cross-platform operational capabilities, allowing centralized control and execution of tasks across diverse environments. Key components include the Command Server, Agents, and...
View Details →CSAR
ActiveCSAR is a batch scheduling and automation solution designed for z/OS, z/VM, and zVSE/VSEn environments. It automates job submission, dependency management, and resource allocation. The...
View Details →FASTGENR
ActiveFASTGENR is a high-performance utility designed to replace the z/OS IEBGENER utility, offering significant improvements in dataset processing speed. Key benefits include reduced CPU consumption...
View Details →FASTVSAM
ActiveFASTVSAM is a high-performance utility designed to replace and enhance IDCAMS functions on z/OS. It provides significant performance improvements for VSAM data set operations such...
View Details →Similar Products
Help Improve This Directory
Notice outdated information? Have insights about this product? Help the mainframe community stay informed with accurate, current data.
Share Your Product Experience
Help the community by sharing your experience with mainframe products. Your insights help others make informed decisions.
Share Your Experience